In health care, digital transformation is happening at a breakneck speed. The current global healthcare crisis has only increased the demand for technology-based solutions. Patients may find it easier to schedule an appointment using digital health technologies. They have the potential to make it easier for clinicians to get the information they need at the correct time. They can help a health system manage its population more efficiently and give high-value, high-quality treatment at a fair cost—or, in the concept of a learning health system, continuously improve care through knowledge production.
Digitalisation can touch every area of treatment, delivery, and operations, it allows for wiser decisions, more efficient use of time and resources, and more time spent with patients at the point of care. We learnt every detail about the workflow to better comprehend the increasingly virtual world of health care and how such digitisation might benefit both providers and patients. Let!s focus on the patient journey;
Multi-Stage Journey of a patient
Hospital Management Systems (HMS) have more options, choices, and responsibilities in today’s health care landscape when it comes to managing their treatment. Because of this ecosystem shift, the patient journey is no longer linear, but rather multi-staged, like a tree with many branches, with many distinct channels and touch-points along the way. The following are the stages of the patient engagement journey:
- Self-awareness: Self-evaluation of illnesses and symptoms, which leads to online research and education, as well as the posting of queries on social media.
- 24×7 Help: Initial interaction with the health system via a call centre, email, cell phone,
- Care: A medical facility’s assessment of a patient’s health (e.g., a doctor’s office, a hospital, etc.)
- Treatment includes both on-site and follow-up care (medications, physical therapy, etc.)
- Changes in behaviour and lifestyle to reduce readmissions and promote proactive health.
It’s vital to remember that patient involvement isn’t a one-time event; rather, it should evolve for a patient’s life. The patient-physician relationship is allowing the patient to better manage his or her care. This is a fundamentally different way of thinking about patient care — in other words, involvement doesn’t start and stop with a single contact
- Patient Experience: The Hospital Management System relies on a great patient experience. Patients are given primary attention here. Hospital Management software prioritises the patient experience, to improve patient satisfaction, engagement, and outcomes. A patient-centred approach to service planning, design, and delivery is a surefire method to boost patient happiness while also increasing technology-enabled efficiency. Any investment in new technology will be squandered if it is not based on a patient-centred approach. As a result, digitising the patient experience simply makes complex health conditions much easier to manage for patients, while also allowing the most technologically capable health care provider, HMS, to reach their target demographics at a lower cost and with a higher conversion rate.
Workflow Efficiency of Healthcare Staff
According to studies, doctors spend two-thirds of their time on paperwork rather than visiting patients. Not to mention the fact that there aren’t enough primary care doctors to meet the demands of an ever-increasing population. As a result, HMS is now concentrating on how new digital capabilities might help personnel work more efficiently, allowing them to spend more time with patients rather than administrative activities, while also reducing wait times and paperwork.
Change in Infrastructure
The Hospital Management System ensures that information is securely shared at all levels. It’s critical to have a comprehensive view of the current IT infrastructure and how it affects staff and patient interactions before beginning the digitisation process. The key to assuring operational efficiency, saving costs, and increasing patient outcomes is to use an integrated digital transformation approach.
Drucare team is working on many high-performance and important modules for the healthcare industry. The most successful modules are the Radiology Information System (PACS/RIS), Electronic Medical Records (EMR), Electronic Health Records systems (EHR), and Hospital Management Systems (HMS). We’ve also been recognised in the CIO Magazine, and our relentless efforts have paid off as we’ve risen to become one of India’s top 10 healthcare solution providers.